Terms and Conditions
CMA Heating Limited
Effective from: 18 May 2026 Last updated: 18 May 2026
1. About These Terms
These Terms and Conditions (“Terms”) govern the supply of goods and services by CMA Heating Limited (“we”, “our”, “us”) to our customers (“you”). They apply to all quotations, contracts, and works carried out by us, unless we agree otherwise in writing.
Where a separate written contract is entered into between us and you for specific works (such as an installation contract), the terms of that contract will take precedence over these Terms to the extent of any conflict.
Please read these Terms carefully. By engaging our services, you agree to be bound by them.
2. About Us
CMA Heating Limited is a company registered in England and Wales (company number 14997293), with its registered office at 7 Hungate, Beccles, Suffolk, NR34 9TT. Our trading address is 3 St Matthew’s Avenue, Beccles, Suffolk, NR34 9PS.
You can contact us at:
- Phone: 07584 656823
- Email: cma.heatingltd@outlook.com
3. Definitions
In these Terms:
- “Contract” means the agreement between us and you for the supply of goods or services
- “Goods” means any products, parts, or materials supplied by us
- “Services” means any work we agree to carry out for you, including but not limited to installation, servicing, repair, maintenance, and inspection
- “Site” means the premises at which the Services are to be performed
- “Works” means the combination of Goods and Services to be provided under the Contract
4. Quotations and Estimates
4.1 Any quotation or estimate we provide is based on the information available to us at the time and is valid for 30 days from the date of issue, unless stated otherwise in writing.
4.2 Quotations are subject to revision if:
- The scope of works changes
- Site conditions differ from those reasonably anticipated when the quotation was prepared
- Additional works are identified during the course of the project
- There are changes in the cost of materials, components, fuel, or labour
- There are changes in applicable regulations or standards
- Any other circumstance arises that affects the cost of the Works
4.3 Verbal quotations are indicative only. Only written quotations are binding, and only when expressly accepted by you.
4.4 We reserve the right to decline any work at our sole discretion.
5. Acceptance and Formation of Contract
5.1 A Contract is formed when you accept our written quotation, sign our installation contract, or otherwise confirm in writing that you wish us to proceed with the Works.
5.2 Where you instruct us to proceed verbally and we begin the Works, a Contract is formed on the basis of our most recent written quotation.
6. Cancellation Rights
6.1 Your Statutory Right to Cancel (Consumer Contracts Regulations 2013)
Where the Contract is entered into off-premises or at a distance (for example, in your home or online), you have a legal right to cancel within 14 days of the Contract being formed, without giving a reason.
To cancel, you must inform us in writing within the cancellation period, using the contact details in section 2. You may use the model cancellation form provided by the Department for Business and Trade.
6.2 Loss of Right to Cancel
You will lose the right to cancel if you request that we begin the Works before the end of the 14-day cancellation period and the Works are fully performed. If the Works are partially completed within the cancellation period at your request, you may still cancel but will be liable for the proportion of Works completed.
6.3 Cancellation Outside the Statutory Period
Once the cancellation period has expired or you have waived your cancellation rights, cancellation is subject to our agreement and may incur charges to cover materials ordered, time spent, and any losses incurred.
7. Deposits and Payment
7.1 Specific payment terms, including any deposit requirements and payment schedule, will be confirmed in writing in our quotation or installation contract.
7.2 Unless otherwise agreed in writing, payment is due in full upon completion of the Works.
7.3 We accept payment by bank transfer. Other payment methods may be accepted at our discretion.
7.4 Any deposit paid is non-refundable except where you exercise your statutory right to cancel under section 6.1, or where we are unable to perform the Works through our own fault.
7.5 If you fail to make payment by the due date, we may:
- Charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 or, where this Act does not apply, at 4% above the Bank of England base rate
- Suspend further Works until payment is received
- Recover costs of debt collection, including legal fees
- Take legal action to recover the debt
7.6 Title in any Goods supplied remains with us until full payment has been received.
8. Performing the Works
8.1 We will perform the Works with reasonable skill and care, in accordance with relevant regulations and certification scheme requirements.
8.2 You agree to:
- Provide safe and reasonable access to the Site
- Ensure the Site is suitable for the Works to be carried out
- Provide accurate information about your property, existing systems, and any known issues
- Make available necessary utilities (electricity, water) for the duration of the Works
- Remove or protect any valuable, fragile, or personal items in the working area
- Not interfere with the Works or our employees
8.3 We will make reasonable efforts to complete the Works within any timeframe indicated, but we do not guarantee specific start, completion, or response times unless expressly stated in writing. Time shall not be of the essence in the performance of the Contract.
8.4 We may use subcontractors or specialist providers where appropriate. We remain responsible for the Works performed.
8.5 Where the Works require notification to, or approval by, a third party (such as Building Control, a Distribution Network Operator, or a grant administrator), we will use reasonable efforts to obtain these but cannot be held responsible for delays caused by such third parties.
9. Variations to the Works
9.1 Any change to the agreed Works must be agreed in writing. We will provide a revised quotation reflecting any change in price or timing.
9.2 You acknowledge that variations may impact the project timeline and cost. We are not obliged to accept variations that we reasonably consider to be impractical or outside our scope of competence.
10. Materials and Goods
10.1 We will use materials and Goods of reasonable quality, suitable for the intended purpose, and in accordance with applicable standards.
10.2 Where you specify particular materials or Goods, we accept no liability for the suitability or performance of those items.
10.3 Manufacturer warranties on Goods are subject to the terms of the relevant manufacturer. We will use reasonable efforts to register your Goods for warranty where applicable.
11. Workmanship Guarantee
11.1 Workmanship is covered in accordance with the specific terms of your installation contract and any applicable insurance-backed guarantee. Detailed terms will be provided in writing at the point of contract.
11.2 Our workmanship guarantee does not cover:
- Damage caused by misuse, neglect, or failure to maintain the system as instructed
- Damage caused by third parties, including subsequent contractors
- Damage caused by changes you make to the system after our work is complete
- Fair wear and tear
- Pre-existing issues with your property or system that were not identified during our work
- Failures of components covered by manufacturer warranty (which are subject to the manufacturer’s terms)
- Acts or omissions outside our reasonable control
11.3 The benefit of our workmanship guarantee is personal to the original customer and is not transferable unless agreed in writing.
12. Insurance-Backed Guarantee
Where applicable, your installation may be covered by an insurance-backed guarantee provided by QANW (Quality Assured National Warranties). The terms, scope, and duration of this guarantee are governed by the QANW policy documents provided to you on completion of the Works.
13. Annual Servicing
13.1 To maintain manufacturer warranties on Goods supplied, annual servicing in accordance with manufacturer requirements is typically required. Failure to maintain annual servicing may invalidate manufacturer warranties.
13.2 Annual servicing is available from us at our prevailing rates. We are not obliged to provide ongoing servicing unless agreed in writing.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded by law
14.2 Subject to clause 14.1, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract, shall be limited to the price paid by you under the Contract.
14.3 We shall not be liable for:
- Indirect, consequential, or special losses
- Loss of profit, loss of revenue, loss of business, or loss of opportunity
- Loss of data
- Loss of goodwill
- Damage caused by pre-existing defects in your property or systems that were not identified by us
- Any damage caused by factors outside our reasonable control
14.4 We shall not be liable for any failure to perform, or delay in performing, our obligations where caused by events outside our reasonable control, including but not limited to acts of God, severe weather, fire, flood, pandemic, war, civil unrest, strike action, supply chain disruption, failure of utilities, or actions of third parties.
14.5 Nothing in these Terms affects your statutory rights as a consumer.
15. Complaints
15.1 We aim to resolve any concerns promptly and fairly. Our Complaints Procedure sets out how to raise a complaint with us and the steps available if you are not satisfied with our response.
15.2 Our Complaints Procedure is available on our website and on request.
16. Data Protection
The processing of personal data in connection with the Contract is governed by our Privacy Policy, available on our website.
17. Intellectual Property
All intellectual property rights in any designs, plans, calculations, drawings, or other materials we produce remain our property. You are granted a non-exclusive licence to use these materials solely for the purpose of the Works.
18. Communications
Any notice or communication under these Terms must be in writing and sent to the address or email shown on our website or in our quotation. Notices are deemed received on the next working day after sending.
19. Third Party Rights
A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
20. Severance
If any provision of these Terms is held to be invalid or unenforceable, the remainder shall continue in full force and effect.
21. Waiver
A failure by us to enforce any provision of these Terms shall not be a waiver of our right to enforce that provision in future.
22. Entire Agreement
These Terms, together with any signed installation contract, written quotation, and our Privacy Policy and Cookie Policy, constitute the entire agreement between us and you. They supersede any prior representations, warranties, or agreements.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
24. Changes to These Terms
We may update these Terms from time to time. The version published on our website at the time of contract formation shall apply to that Contract.
CMA Heating Limited is a company registered in England and Wales. Company number 14997293. Registered office: 7 Hungate, Beccles, Suffolk, NR34 9TT.